Recently, my husband and I purchased a sofa bed. It was a very inexpensive piece from a new furniture store in the area. We didn't believe we needed to spend a lot of money as this sofa and bed would rarely be used.
When we tried to move the sofa to paint the room we discovered that one of the legs was not secured. The two men who moved the sofa into the room clearly knew that the leg was not secure but neglected to tell us or to tell the company.
We called the company and gave them a detailed description of the problem. The company set up a repair appointment with us for very early in the morning. The gentleman who came to do the repair was punctual and very pleasant. He walked in with a small toolbox, and a tablet. The entire appointment fell down when he informed us that he just assesses the need for a repair and does not do the repairs himself. He simply advises the company of what has to be repaired. We're still not sure what the toolbox was for.
So, he took a photo of the needed repair with his tablet then asked to borrow our phone to call in the repair. The customer service rep he spoke with was also very pleasant while informing him and us that they do not stock the part that is needed to secure the leg and that the company would be delivering a new sofa to our home in a week's time.
We were flabberglasted! Really??? Instead of going to the local hardware store to purchase a part that couldn't possibly cost more than 50 cents they are going to send out a delivery crew to replace the entire sofa?
The following week, at our appointed time a 2 man crew came to the house to pick up our damaged sofa. They knew nothing about, nor had, the replacement sofa on their truck. We refused to let them take the sofa as the sofa bed was needed shortly afterwards and we didn't know that there would be a replacement in time. Unknown to us, the company scheduled a delivery of the replacement sofa the following day.
I'm sure you can guess how this continues. When the delivery crew came to deliver the replacement sofa they didn't know anything about picking up the original sofa.
Naturally, we called the company to complain as we had to rearrange our condo each time to accommodate the sofa bed. We were told by a very pleasant customer service rep that the company does offer compensation in the form of a $75.00 store gift card. When she was told that this was unacceptable, she said they could also refund the delivery charges but the sofa had to be in the home prior to the refund.
It took us 3 days and several representatives to finally receive compensation that was satisfactory. Does this company provide good customer service? We think not. Needless to say, we will not be shopping at that furniture store again!
Fall Colors
Cruisin' Creations offers a full line of fall colors to compliment your wardrobe! Click on the links below each photo or visit our Etsy shop at www.cruisincreations.etsy.com. Unique designs! breathtaking colors! |
| https://www.etsy.com/listing/120210816/orange-waterfall-scarf-beaded-orange?ref=shop_home_active_50 |
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| https://www.etsy.com/listing/104719252/topaz-beaded-winter-scarf-tan-acrylic?ga_search_query=topaz+scarf&ref=shop_items_search_1 |
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| https://www.etsy.com/listing/207289334/rust-shawl-scarf-beaded-knitted-shawl?ga_search_query=rust+shawl&ref=shop_items_search_1 |
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| https://www.etsy.com/listing/230128401/forest-green-bracelet-green-beaded?ga_search_query=green+necklet&ref=shop_items_search_2 |
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| https://www.etsy.com/listing/128737871/chocolate-brown-eyeglass-holder-brown?ga_search_query=brown+eyeglass+holder&ref=shop_items_search_1 |
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| https://www.etsy.com/listing/263572134/silver-gray-lariat-necklace-with?ga_search_query=gray+lariat&ref=shop_items_search_1 |
Upcoming Events
We are taking some time off before the holiday rush. Our next event is O'Rourke Middle School on Nov 5. Details to follow...Until Next Time...
Diane
