Monday, October 13, 2014

A Shout Out For Superior Service

Our son married the love of his life on Friday evening. As with most weddings the festivities actually started the night before at the rehearsal party and continued until late Friday night. The ceremony was beautiful and the reception a lot of fun, and while I could write this entire blog on young love I have decided to not get too sugary sweet, but rather focus on those in the service industry who rarely receive any recognition. We all hear about a restaurant, bakery, or other service provider when service is bad, but rarely when it is good.

The rehearsal party was held at Canali's Restaurant in Rotterdam, NY. This is a wonderful Italian restaurant which serves the best food and has great service. Of course, it probably doesn't hurt that my aunt worked there for many years and I grew up around the corner from Canali's so going there is like visiting family.

We arrived at Canali's later than planned yet our servers, Jennifer and Regina, were not concerned. The room was ready and the food was served in a timely manner. In spite of our late arrival the food was delicious and not dried out at all!

Jennifer and Regina worked very hard serving the 35 of us, and their smiles never left their faces. They couldn't have been more accommodating from moving serving pieces to different tables, getting special drinks from the upstairs bar, to snapping pictures of the entire group. As parents of the groom we were able to enjoy our guests and not have to worry about timing, serving, clean up, or anything else because Jennifer and Regina so competently handled it all. We couldn't have been more pleased with the way the entire evening went.

The ceremony and reception were held at Riverstone Manor in Scotia, NY. The setting both indoors and out is beautiful and Skip, Patty, and the rest also couldn't have been more accommodating. From late arrivals for the rehearsal to the ceremony getting off to a late start they were calm and polite. And while the chef was concerned that the food would be over cooked, it was not. Everything was delicious and cooked to perfection! The servers were very helpful and catered to our special needs, did their jobs very efficiently, yet were so unobtrusive that we hardly knew they were there.

Our son and his bride didn't want the traditional dry white wedding cake with white frosting. They opted for their favorite, chocolate cake with chocolate frosting. At their cake tasting it was decided that the layers would be separated with canolli filling. I looked forward to that cake for weeks and Villa Italia of Schenectady, NY did not disappoint! It was heavenly!!! I just wish I could have had more of it. So, I've decided the next time we need to order a cake it will be chocolate with chocolate frosting and canolli filling from Villa Italia. I may just have to make up an occasion to order one soon! :)

Serving the public can be very challenging, and while these businesses have years of experience in dealing with more than we could ever imagine, and could have been very impatient with us, they did not appear to be phased by any of the snags in the schedule, or any other issues we threw at them. They were very flexible and took everything in stride. I will definitely recommend them for other events that people may be having!

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New styles for this winter season are now available on our website - www.cruisincreations.etsy.com!

These collar scarves are knitted with an acrylic yarn. A metallic thread and beads give them an extra shimmer. The flowers are held on with a clip that can be placed in your hair when you are not using it on the scarf. Stop by our stop often to view more new colors that will be unveiled soon!

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Add https://www.etsy.com/listing/202355743/lime-green-acrylic-knitted-beaded-winter?ref=shop_home_active_3caption

https://www.etsy.com/listing/202346296/collar-scarf-teal-blue-knitted-beaded?ref=shop_home_active_4


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Please join us October 18 at Our Savior's Lutheran School's 4th annual fall craft fair. The school is located at 63 Mountainview Ave, Albany, NY 12205. There will be over 50 juried crafters there to help you as you begin your holiday shopping. Christmas is only 9 weeks away!!!

Until Next Time...

Diane

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